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Top questions
How do I uninstall the software?
I have lost my registration info. How do I get replacement?
What is considered a personal, non-commercial use?
How do I install the full version of the software?
My license key does not work. What do I do?
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Downloading and Installing
How do I uninstall the software?
How do I install the full version of the software?
Is your software available for Mac?
Setup program says that the file is corrupted.
Download links do not work. How do I get the software?
Setup password does not work. What do I do?
Ordering, Licensing and Activation
I have lost my registration info. How do I get replacement?
What is considered a personal, non-commercial use?
My license key does not work. What do I do?
My e-mail address was rejected by your order form.
How do I purchase a site or an academic license?
I have paid, but have not received any information.
Why do I have to pay VAT tax?
Can I get your product on a CD?
How do I get the product, I have purchased?
Updates and Upgrades
How do I get the updates?
How do I get and install my free upgrade?
How do I get my version 7 upgrade?
Using Easy GIF Animator
How do I add sound to my animation?
How do I make transparent background?
What is the size limit for the animated images?
Colors are distorted when I save my animation. How can I fix this?
Why am I getting "not enough storage" error?
My images loose quality because colors are removed.
How to link separate frames of an animated GIF to separate web pages?
What is the difference between Personal and Pro edition?
My GIF file does not work with Outlook.
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Other options & tools
Lost license key recovery
Recover lost or never-received license key and download information.
Customer self-help forum
(not monitored)
Find answers, exchange experience and post your questions to other users.
Browse documentation
Browse contents of the Easy GIF Animator online documentation.
Contact support team
If your question is not answered on our support pages, please do not hesitate to contact us.
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